Privacy policy

Effective 2026-11-06. This policy covers firstsupport-emr.com and the e-mail we send about our software. Client and caregiver data inside the software is governed by the agreement we sign with each agency, described in the last section.

What this website collects

• The demo form. Your name, agency, e-mail address, phone number if you give it, anything you write in the message, and which page you were on. We use it to reply to you and to set up the demo you asked for. It is sent to us by e-mail through Resend, our transactional e-mail provider, and kept in our mailbox and outreach records.
• The booking page. When you book a demo or call, the time you pick, your name, agency, e-mail, phone and state if you give them, and any note. It becomes an event on our Google Workspace calendar, with a Google Meet link, and we e-mail you the confirmation through Resend. The booking record itself is kept by our host, Cloudflare, until sixty days after the meeting so the cancel link keeps working.
• Page counts, without cookies. We use Cloudflare Web Analytics to count page views and see which pages and countries visitors come from. It sets no cookie, does not fingerprint your device and does not follow you to other sites; we see aggregate counts, not people. It is the only third-party script on the site. Fonts, images and video are served from our own domain, and there are no advertising trackers. If you use the site's light/dark preference or a filter on the state map, that is stored in your own browser only.
• Server logs. Our hosting provider (Cloudflare) records requests — IP address, page, time, browser — to serve the site and keep it up. We do not use these to identify you.

E-mail we send about our software

• We write to home care agencies at the business contact details they publish themselves — in public licensing and provider registries or on the agency's own website. We do not buy or rent lists, and we write only to business addresses, never personal ones.
• Every such e-mail is identified as an advertisement, carries our postal address, and has a working unsubscribe. Reply STOP or use the link and we stop within one business day; the opt-out is kept so we do not write again.
• We do not sell, rent or share contact details with anyone for their marketing.

Keeping and deleting

Demo-form details are kept while we are talking to you and for up to two years afterwards, then deleted; unsubscribe records are kept indefinitely because that is what makes them work. Ask at info@firstsupport-emr.com to see or delete what we hold about you and we will do so within thirty days.

Inside the software

When an agency uses First Support Homecare, the client, caregiver and visit data it enters is the agency's data. We process it as a business associate under HIPAA and the Business Associate Agreement signed with that agency; we use it only to provide the service, we do not sell it, and we return or destroy it when the agreement ends. Clients and caregivers with questions about their information should contact their agency, which is the covered entity. Our technical safeguards are described on the security page.

The First Support Homecare apps

The apps for iPhone, iPad, Mac, Apple Watch and Android open your agency's own First Support Homecare site. What you enter there is covered by your agency's agreement with us, as described above.

• Location. When a caregiver clocks in or out of a visit, the app records the device's location at that moment, because Medicaid Electronic Visit Verification requires it. Location is not tracked at any other time and is never used for advertising.
• Camera and photos. Used only when you choose to photograph or attach a document to send to your agency.
• Microphone and dictation. When you tap Dictate, your words are turned into text on your device. The audio is not stored and is not sent to us, Apple or Google. The text goes into your note only when you save it.
• Face ID, Touch ID and fingerprint. Optional. Your device checks your face or finger; we never receive it. A sign-in key is kept in your device's protected storage, and your password is not stored. You can remove a device from your account at any time.
• AI features. If your agency turns them on, some text you enter, such as a visit note, is sent to Anthropic's Claude through Amazon Web Services to translate, review or draft it, under our Business Associate Agreement with AWS. It is not used to train AI models.
• On the device. The app remembers which agency you chose, and your email if you ask it to. A clock-in recorded without signal is held on the device until it reaches the agency and is then deleted. The Apple Watch app stores no login; it shows today's visits by first name and time, fetched through your iPhone.
• No tracking. The apps contain no advertising, analytics or tracking SDKs, and nothing is shared with data brokers.

Children

This website is for home care agencies and is not directed at children; we do not knowingly collect information from anyone under 16 through it.

Changes and contact

We will post changes here with a new effective date. Questions: First Support Home Care LLC (First Support EMR), 20937 Ashburn Rd, STE 200, Ashburn, VA 20147, info@firstsupport-emr.com.