Everything First Support Homecare does.
The full tour: every feature, who uses it, and how one visit moves from the door to the state.
First Support Homecare is the system a personal-care agency runs on: intake, scheduling, the caregiver's phone, the visit record, the claim, the invoice and the family's view of all of it, in one login and one client record. It was built inside a licensed Virginia agency and is used there every day.
Electronic visit verification is part of every visit, not a module. First Support EVV captures the six Cures Act elements on the caregiver's phone and sends the record the way your state wants it, direct or through the aggregator. See your state.
Every screen below is the live product with demo data.
Click any of them to see it full size.
✨ AI fills your Medicaid forms
Upload the UAI and AI reads every page: the DMAS-99, DMAS-97A/B, DMAS-98R and the MCO prior authorization come out filled in, identical to the originals, for your staff to check and sign.
✨ A faxed referral becomes a client
AI reads the name, Medicaid ID, doctor, diagnoses and medications off the fax. Confirm whose it is and the record is written.
Fax built in
Send forms to a doctor or health plan from the client's page. Received faxes land in one inbox, ready to file or read.
✨ Any PDF becomes a fillable form
AI proposes a box for every blank on a form, so a new one takes minutes to set up.
Your whole agency on one screen
Unsigned documents, unstaffed visits, unpaid invoices and clinical alerts, the moment you log in.
Scheduling that shows the gaps
Every visit, who covers it and what is still open, soonest first. Changes reach the caregiver's phone at once.
The caregiver app
GPS clock-in and clock-out, vitals and a note at the door. Nothing to install; it runs in the phone's browser.
EVV proof on every visit
Clock-in and clock-out on a map, the coordinates, the reason code when a visit is corrected, and the record your state receives.
Medicaid billing built in
Each claim leaves as a pack: payer, identifiers, claim lines, 837P and CMS-1500. Acknowledgements and remittances match back to the claim.
A portal families actually use
Schedule, logged hours, notes and signed paperwork. Families message the office, pay invoices and ask for hours.
Paperwork that signs itself
W-9, service agreements, certifications: pre-filled from the record, e-signed, tracked until complete.
Expiring credentials, caught
AI reads uploaded IDs and certifications and flags them before they lapse.
Bring your data with you
Clients, staff and visits are imported from the system you are leaving, and you check them before go-live.
✨ Every fax sorted by AI
Each incoming fax is labelled — a new referral, a records request — with how sure the AI is and whose file it most likely belongs in.
Payroll hours from the same timesheets
Every closed-out visit priced at each person's rate, with overtime counted per week and mileage kept apart. Download a CSV for your payroll service.
One login for everyone
Nurses, caregivers and families sign in securely, complete fillable forms and submit documents electronically, so nothing goes on paper.
Smart staff matching
Match caregivers and nurses to a client by location, language, availability, licence and preferences, rather than by memory.
Real-time client alerts
Out-of-range vitals and changes in condition alert the office as soon as the caregiver logs the visit. Each reading also appears on a chart against the normal range.
Home care billing, simply
The home care software lists unpaid invoices and rejected claims in one place. It also shows the money behind them: unbilled hours, overdue invoices and margin.
Light or dark — each user picks
The same screens, but in whichever mode is easier on the eyes.
Forms identical to the originals
Every page of each Medicaid form, filled in and sent as one PDF package in the order the health plan reviews it.
✨ Rejected claims, explained
AI turns the payer's codes into plain English and points to the field to correct before you resend.
✨ Clients at risk, with the reasons
Falls, 911 calls, out-of-range vitals and missed visits scored for every client, and the RN supervisory clock tracked for each.
✨ A visit summary for the family
Two weeks of caregiver notes summed up in plain words, in the family's own language.
Four kinds of people, one record.
The office
Schedules, staffs, approves manual visits with a coded reason, signs documents and answers families, from one dashboard.
Caregivers
See today's visits, clock in and out at the door, log vitals and a note, and upload a certification from their phone.
Billing
Reviews verified hours, sends Medicaid claims and private-pay invoices, and matches remittances back to each claim.
Families
Follow the schedule and the notes, sign what needs signing, pay invoices and ask for changes without calling the office.
Watch a visit go from the door to the state
Pricing is per active client, from $6.99 a month. No per-caregiver fees, no EVV surcharge, no implementation fee. Fax and online payments use your own FAXAGE and Stripe accounts. See pricing · Switching from another system
Book a demoSee it in twenty minutes.
A screen-share of the working software, in your state's EVV format. No obligation.